Return Policy

WARRANTY AND RETURNS

At XUANWEISHU, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help!

30 DAY RETURNS WARRANTY

If you receive a defective or damaged item, wrong size or wrong product, please contact us immediately through our support center. Contact us within 30 days after receiving the package, you can apply for a return or exchange.

OTHER NOTES

Our return address needs to be determined according to the customer's specific address. Please contact our customer service team to obtain the return address. The goods that have not been returned to our warehouse cannot be processed.

All returned items must be in a brand new condition, unused, unwashed, with all original labels and their original packaging.

If the customer requests a refund, we will refund the original product cost after receiving the returned product. The transportation cost of all returned items and the original transportation cost are non-refundable.

CONTACT US

If any issue during the shipping time or after received the item, please feel free to contact us at [email protected].